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phogroian
All weather rider
 
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Posts: 775
Join Date: November 24, 2010
Location: VA
October 10, 2012, 12:20 PM

The dealership should have quietly bought the car back from the customer and taken the difference in value out of the two technician's hides. This will cost the dealership more in lost sales and legal fee and judgements than what it would have cost them to satisfy the customer, with the promise that it would never happen again. it's pretty obvious that the management is as sleazy as the service department.
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