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Thread: Bike lemon laws
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Bike lemon laws
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beatle
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Posts: 459
Join Date: May 21, 2015
Location: Springfield, VA
Bike lemon laws - September 8, 2018, 12:01 PM

Back in December of 2017 I bought a 2016 Thruxton R from a dealership in New Orleans. I had the bike shipped up here in late January. I noticed at one point shortly after taking delivery of it that the gauges died while I was riding, and the bike would occasionally not want to start on the first crank, though it would always start on the second. I got a CEL related to the ECU and the gauges losing sync which seemed appropriate.

There was a recall for an ECU calibration issue so I took it to the dealership in February. I mentioned these two issues and they said they are often solved by the software update, but to let them know if they persist.

Several months later (June) I find the gauges flaking out entirely again and throwing the same code. It happened as I was pulling into the parking lot at work so I was able to get video:

https://youtu.be/k6Mv2ersK6w

Back to the dealership it goes. They check the connections, ride it a bit, then tell me I can pick it up. They still can't reproduce the problem. I don't really blame them for not being able to reproduce the problem as it is indeed very sporadic. I pick it up, ride it to work for a week or two, then find that the bike won't start. The gauges all read zero and all the modes flash, indicative of the loss of sync again. I get video of this as well:

https://youtu.be/H3MYVAmpVxE

I drop it off at the dealership again. This is mid-July, busy season. They have it for close to a month. They told me they had someone from Triumph North America come out to work with them, but again they cannot reproduce the problem. They tell me that they've cleaned all the connectors and applied dielectric grease, hoping that the problem is fixed. At this point they say they'd just start replacing the cluster, ECU, or both if it continues. It was ok for a few weeks and then the gauges start freaking out while I'm riding - just a little different this time:

https://youtu.be/6PPCEeegz1k

They also died completely a couple different times on my ride home this morning, not sure if there was a code or not. I don't think so.

At this point the bike will be going back to the dealership for this problem 4 times. 3 if you don't count the first trip for the recall, but it did happen before the recall was addressed. I really want the bike fixed, but I'm getting sick of schlepping it back and forth to Sterling.

The bike is mostly stock, but it does have different exhaust cans, an x-pipe, an aftermarket fender eliminator w/LEDs, and I wired up a pair of horns through a relay, though I did the job properly. I also installed OEM heated grips and OEM LED front signals. At no point has the dealership mentioned anything about my mods being a cause for concern. I am planning to drop the word "lemon" when I leave the bike with them this afternoon, though I am not sure what laws apply (Lousiana? Virginia?) or what options that opens up for me if they treat this as a lemon. The factory warranty expires in November, I think.
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