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ladypink600rr
GP Champ
 
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Posts: 2,887
Join Date: November 25, 2005
Location: Crofton, MD
July 23, 2008, 10:48 AM

Return and Exchange Period:
20 calendar days from shipping date.

No returns or exchanges on:
  • Special Order parts
  • Electrical parts
  • Fiberglass parts, including bodywork, undertails, and huggers
  • Clearance Items
Fees / Surcharges:

EXCHANGES:

APPAREL EXCHANGE FOR A DIFFERENT SIZE: NO FEE and FREE SHIPPING BACK TO CUSTOMER
No fee charged for customers wishing to exchange apparel items for a different size. Applies to apparel items only. Only the first exchange is free. Exchanged item must be the identical item purchased, in a smaller or larger size. You pay for shipping the item back to KneeDraggers.com, we'll ship your replacement item back to you free of charge.

ALL OTHER EXCHANGES: 10% FEE BASED ON PRICE OF EXCHANGED ITEM.
A 10% fee will be charged for all other exchanges, including exchanges for color or style. Customer will also be charged shipping costs to send the new item back to them. For Example: You purchase a $1000 leather suit, and want to exchange it for a $600 exhaust. You will pay $100 fee on the exchanged suit, leaving a $900 credit minus the price of the exhaust and shipping. We would then credit you back the difference.

RETURNS: 15% FEE, UNLESS AMOUNT HELD AS IN-STORE CREDITNo fee will be assessed for returned items where the amount of the return is held as in store credit. Any returns requesting refund to a credit card or PayPal account will be assessed a 15% fee.

Rules & Policies:

All merchandise purchased from KneeDraggers.com is sold in its original factory packaging with all contents as supplied to us by the manufacturer/distributor. Therefore it can be returned or exchanged only if in original manufacturer's packaging, same condition as sold, with all literature/instructions/documentation and attached tags, instructions, etc. Worn items, used items and any items without the tags attached will be refused.

No returns or exchanges will be accepted without an RMA number. ALL RMA requests can be generated via your online account area. Packages sent to us without a valid RMA number clearly marked on the outside of the box will be refused.
It is the responsibility of the customer to pay for the shipping of the returned or exchanged item back to KneeDraggers.com. Returns and exchanges sent COD will be refused.

KneeDraggers.com will not refund shipping charges for any returns or exchanges unless the return or exchange is the result of an error made by KneeDraggers.com.
Not responsible for personal items left in returned or exchanged merchandise.
Returns or exchanges must be received by KneeDraggers.com within 10 business days from the date the RMA# is issued.

Never ship an item in its original manufacturers packaging - it will arrive damaged. Please use a postal box or other adequate packaging to ensure your return or exchange is not damaged on the way back to KneeDraggers.com.

We are not responsible for goods we received that are damaged. These damaged goods become the property of the buyer if not shipped properly, and you may be charged to send them back.

All approved returns and exchanges should be sent to:

KneeDraggers.com
Attn: Re/Ex RMA# (YOUR RMA #)
243 Quigley Blvd. Suite A
New Castle, DE 19720

Any returned or exchanged items that do not follow the rules and policies listed above will be returned to sender and no credits will be issued.
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