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Anyone dealt with "delivered" missing packages from UPS?
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Anyone dealt with "delivered" missing packages from UPS? - March 2, 2010, 02:41 PM

Long story short: UPS tracking states the parts were delivered on Friday. They weren't here. I waited till Saturday to see if they showed up. Talked to all my neighbors yesterday and today to see if they took delivery for me. Nothing. It's $600 worth of parts in 2 boxes. Small enough boxes that someone could probably walk off with them and not be noticeable. I called UPS and they want the shipper to call them and put a tracer on the parts. The shipper is being pretty cool so far and has agreed to call UPS.

Anyone dealt with this before? I'm hoping UPS just delivered to the wrong address. I'm not sure how they would know unless someone called and told them (GPS on the trucks corresponding to the time of delivery maybe?). What if someone took the parts off my porch? Am I out $600? I doubt my homeowners would bother to cover for $600 worth of loss. Even if they did I'm guessing my premiums would raise more than that over the year.

Any experience with this? I'm bummed. 5 years at this house with countless deliveries and this is the first issue ever.


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March 2, 2010, 03:02 PM

Typically it's just misdelivered since the driver has to scan out any delievered package even if it doesn't require a signature for delivery.

On the off chance that it was stolen, you may be SOL unless you had package insurance. Neither UPS or the shipper is responsible for that.



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March 2, 2010, 03:06 PM

600 dollars worth should have signature confirmation. That or like Heist said it got stolen. Not likeley though.

Check out their lost package process here http://www.ups.com/content/us/en/res...t_process.html
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March 2, 2010, 03:17 PM

That only works if UPS lost the package in the system. I don't think someone stole them.. but you never know. Not sure why the shipper didn't require a signature... not that it matters now. I will make sure to have them require it in the future though.

They delivered a package to me once by mistake. I knew the guy as it was just a few houses down. He said UPS had it listed as delivered. Hopefully someone will come forward with my stuff.


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March 2, 2010, 03:25 PM

Maybe thats what happened. Do you have any neighbors that are unemployed/retired/work night jobs? Maybe they say something. Hell call up them up and ask which driver it was and how to get in contact with him. There is a UPS Warehouse/center in Dundalk/Rosedale area.....having trouble finding it on google but remeber going there to pick up a package. It was in the warehouse area along North Point Blvd. Find the driver and ask him WTF he did with your shiz.
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March 2, 2010, 03:26 PM

I would get in touch with the seller to determine what declared value they used for the shipment. Unfortunately, unless things have changed since I worked at a UPS store many moons ago, UPS only provides "free" insurance for up to $100... Anything over that is extra.

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March 2, 2010, 03:28 PM

short answer ... your SOL ... sorry it happened


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March 2, 2010, 03:29 PM

My UPS center is in Spark, MD. I doubt the drive will remember my stuff over all the other stuff. He scanned it and delivered it somewhere. I just hope the parts turn up. Not only would I be out the $600... but I have to order the parts again and spend another $600.


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March 2, 2010, 03:31 PM

Quote:
Originally Posted by ladypink600rr View Post
I would get in touch with the seller to determine what declared value they used for the shipment. Unfortunately, unless things have changed since I worked at a UPS store many moons ago, UPS only provides "free" insurance for up to $100... Anything over that is extra.

GL home slice.
It's insured for the $600... I just don't know if UPS will say they don't have to pay since in their eyes it was delivered.


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March 2, 2010, 03:32 PM

Eff that! Thats BS! They lost/gave your crap to someone else. That's on them, fudge what their policy says. They owe you if they lost yo shiz.

http://consumerist.com/2010/02/usps-...ey-werent.html
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March 2, 2010, 03:37 PM

Quote:
Originally Posted by drnknmnky13 View Post
My UPS center is in Spark, MD. I doubt the drive will remember my stuff over all the other stuff. He scanned it and delivered it somewhere. I just hope the parts turn up. Not only would I be out the $600... but I have to order the parts again and spend another $600.
You know - I think the newer UPS trucks have GPS on them.
They can pull up the records and see if he actually stopped at your house.
Especially if your house isn't on his normal route track.



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March 2, 2010, 03:40 PM

Quote:
Originally Posted by B00STZX3 View Post
Eff that! Thats BS! They lost/gave your crap to someone else. That's on them, fudge what their policy says. They owe you if they lost yo shiz.

http://consumerist.com/2010/02/usps-...ey-werent.html
That's USPS. Mine was UPS. Different companies homeslice.

I guess I'll just wait and see... and hope for the best.


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March 2, 2010, 03:42 PM

Your going to spend the next 6-8 weeks calling into UPS customer service center, they will keep giving you the run around. If the seller didn't pay to have it insured for $600, eventually you'll get a fraction of that (usually <$100). Even if the seller got the insurance they will dick you around forever and claim you received the package and now your trying to file a false claim.

If I'm not going to be home, I'll usually leave a note on the door asking them to leave the slip and I'll pick it up at their processing center.


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March 2, 2010, 03:47 PM

Ah dayum..I typed UPS into consumerist. Next time use USPS bro, they've never let me down. Do like Doc said, call the seller.
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March 2, 2010, 03:59 PM

Quote:
Originally Posted by B00STZX3 View Post
Ah dayum..I typed UPS into consumerist. Next time use USPS bro, they've never let me down. Do like Doc said, call the seller.
had the same thing happen to me with USPS a few yrs back. They said it was delivered according to their records and wouldn't do anything about it. Told me to contact the company I purchased the goods from to see if they would help me at all
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