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Anywhere to take a Hybrid other than a dealer?
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Anywhere to take a Hybrid other than a dealer? - October 24, 2016, 03:48 PM

There are a lot of knowledgeable people on here so I'd thought I'd ask.

Any reputable shops in the area that you would recommend? Asking for a friend.

Thanks!


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October 24, 2016, 05:00 PM

Whats wrong with it?

General service is fine at other places.
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October 25, 2016, 04:19 PM

*eyes rolling* Well apparently that was a good question to ask. I ASSumed that it had something to do with the electrical charging system hence the apprehension in bringing it to a shop and not a dealer.

But no. I told them the same as you already mentioned after they told me it seemed like there was some rattling in the steering or suspension.

But out of curiosity, if it was a problem with the electrical charging system, does anyone know if shops can handle that or would that be a specialized thing only a dealer can handle?


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October 25, 2016, 04:56 PM

I'd like to know myself. From the handful of independents that I do know, they say they're simply not willing to touch most hybrids powertrain if the problems is an electrical powertrain issue and not a simple ICE part swap.

They don't have the specialized equipment or training, and in some cases the manufacturers are refusing to sell them specialized diagnostic equipment and tools in order to keep the repair money flowing into the dealership.

Manufacturers have realized hybrids have the secondary benefit of being a walled garden for themselves and their dealer network.



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Last edited by Heist; October 26, 2016 at 10:26 AM..
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October 25, 2016, 09:17 PM

Quote:
Originally Posted by thesasse1 View Post
*eyes rolling* Well apparently that was a good question to ask. I ASSumed that it had something to do with the electrical charging system hence the apprehension in bringing it to a shop and not a dealer.

But no. I told them the same as you already mentioned after they told me it seemed like there was some rattling in the steering or suspension.

But out of curiosity, if it was a problem with the electrical charging system, does anyone know if shops can handle that or would that be a specialized thing only a dealer can handle?
Depends on the car to be honest. There are shops that can work on the steering and accessory components in addition to the ICE. Many hybrids have electric steering, but that is becoming much more commonplace these days on normal vehicles and the provision for fixing that stuff are usually to yank it all out and replace.

Obviously, proper diagnosis is critical here.

If it is a persistent problem, sometimes dealerships (good ones with good service techs) are a wealth of information vs. private shops as they are much more likely to have seen the TSB's or observed/fixed the issues that might not be seen with the same regularity at other shops (i.e. less of the same cars).

If the car is out of warranty (pretty sure that is covered in the nature of the inquiry), there are some pretty good battery shops out there that specifically retrofit and upgrade the battery packs on many of the hybrids. You can get some of the kits with the higher voltage batteries and get better mileage and power output.
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