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Cell repair shop
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Cell repair shop - August 21, 2016, 09:42 AM

My lg G4 suddenly died and does not start up. It was working a minute ago with full charge. Tried the usual battery remove/reboot options. no luck as display does not come up. 1 year old, did not drop or anything. 1 year Warranty expired 1 week ago and LG said they cannot help.

Any recommendations on repair shop? or someone who is good in fixing?
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August 21, 2016, 09:47 AM

Here's hoping you don't have the bootloop issue...
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August 21, 2016, 07:37 PM

Call customer service tomorrow. You may get a better breed of customer service agent. I know when I've had problems with products dying <60 days after the expiration date of the warranty, they have been amiable to replace / repairing it.

In the mean time, see if there's a way to put the phone into a Recovery Mode. Usually it involves hold the power button and home button for ten seconds then releasing one or the other button while continuing the hold the other for another 5 seconds.



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August 21, 2016, 08:11 PM

Thanks for input. Tried the recovery mode, did not respond at all.
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August 21, 2016, 10:22 PM

Quote:
Originally Posted by goa360 View Post
Thanks for input. Tried the recovery mode, did not respond at all.
Could be a total brick then. Call LG or go to the retailer you purchased it form tomorrow. Protest your case that although <45 days out of warranty, they should still honor the warranty as it there is no water damage / drop damage to the phone.

Be polite but firm. Squeaky wheel gets the grease.



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August 22, 2016, 10:30 AM

IF YOUR LG G4 WON’T TURN ON, SIMPLY FOLLOW THESE STEPS:
Connect the charger that came with your LG G4 into your phone and an applicable wall socket. Wait several minutes, and then attempt to turn on your phone.
If that does not work, inspect your phone to make sure neither the charger or your bad report are damaged. Inspect the back of the phone to check for any overheating issues. Make sure that no dirt for other debris is stuck inside the charting port. Do the same once you remove the battery from the back phone. Dirt and debris may find its way under the battery and cause issues with the phone.
Next, if your phone will still not turn on by itself, attempt a forced restart. Press and hold the power keeper 30 seconds. Once the phone begins to turn on, you can release the power key. Afterwards, always be sure to verify that your phone is running the most recent software. You can do this by checking for software updates from your settings menu. If not, install any and all updates. These are released to ensure your phone’s maximum efficiency.
If you still experience trouble, you can perform a hardware factory reset via an LG dealer or a carrier retail location that specializes in LG phones. Beware that a hardware factory reset will erase everything on your phone that did not come pre-installed – and the data will be permanently lost.
make sure device is off (you can simply remove the battery then put it back in)
press and hold the volume down button and the power key simultaneously for a couple seconds then release, Android System recovery screen should appear
scroll down by pressing the volume down key to wipe data/factory reset and press power key to select
scroll down again by pressing volume down key to yes and press the power button
after data is wiped, press the power key to reboot
master reboot should initiate and your phone should be back to original factory settings
When in doubt, always make an appointment with an LG dealer or a retail location specializing in LG phones. Today, consumers need their phones more than ever. Make sure that your phone is healthy and functional by following these simple steps.
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August 22, 2016, 10:57 AM

Thanks for input. Will try T-mobile store in Reston again where I got this from. They recommended to get a new G5 when I was there last time.

I did not try 30 secs for sure, will try this. Battery was fully charged and also tried with another battery that was fully charged.
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August 22, 2016, 10:59 AM

Quote:
Originally Posted by KirkRoy View Post
Here's hoping you don't have the bootloop issue...
You may be correct. Hardware issue for sure with bad connection or similar.
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