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Experience with Small Claims Court?
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Gixxer Ryan's Avatar
Posts: 422
Join Date: October 3, 2008
Location: Denver, Co
Experience with Small Claims Court? - March 11, 2011, 07:16 PM

So heres the deal, I bought a car locally and the dealership has now been giving me the run around about the second set of keys for the car. When negotiating the price of the car, I inquired about both sets of keys as I knew that replacing the push button start fob is about $500 if you have one fob and $1000+ if you don't have either fob.

Either way, the general manager stated "we have both keys, don't even worry about that. You will get both sets today" After signing all the paper work and getting ready to head out. I asked about getting the second key. The sales manger went to the key management thing on the wall and went through all the keys, no 2nd key, then he went and asked around, no key. He came back and said that the owner of the company has been driving the car to/from work and he left the other key at his place but they would get the key and call me in two days. This all happened in front of a friend of mine.

Two week later, and many calls/ stops by the dealership. Still no key. Now the sales manager told me "I haven't found it yet but you have no recourse." I believe I can make a compelling case in front of a judge.

Anyone been through small claims court? Any advice on the matter?
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Heist's Avatar
Posts: 32,590
Join Date: August 25, 2008
Location: Washington, D.C.
March 11, 2011, 07:28 PM

Yikes. You're going to have a tough one. If there is nothing in writing saying there is a 2nd remote start key, and the key is owed to you - I wouldn't try taking it to court. Small claims court is all about documentation. Hearsey is almost never admitted.

At best, you may come away with a standard valet key.
At worst, the judge may dismiss because nothing is noted in the sales contract.

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to be continued......
Newgirlie's Avatar
Posts: 1,323
Join Date: May 30, 2008
Location: woodbridge
March 11, 2011, 07:33 PM

Did you get a we owe slip or anything in writing saying they owed you it and of course id like to know what dealership it was you can pm me if you want as I work for a car dealership and wanna make sure it aint who I work for cause ill cause a fit about it if it is one of our stores. and the manager you dealt with is he just a sales manager or general sales mgr or general mgr.. also there is a website called dealerrater.com where you can pretty much let everyone know your experience there. if its a huge dealership they may have a management company pm let me see if i can help

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