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MHKS & a pinched tube question
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MHKS & a pinched tube question - October 25, 2016, 09:49 AM

Last year I bought a bike from the guys at MHKS. I had them mount different tires before I took the bike. I haven't been riding like I used to and only have 3300 miles on the bike now. I came out yesterday to find that the tubed tire won't hold air. The only thing I can figure is that the tube got pinched at installation. I can't work on the bike in my lot (condo assoc rules) and MHKS is 35 miles of I66 from here.

Q1 - If you paid someone to mount tires for you and the tube gets pinched do you expect them to make it right?

Q2 - If the bike can't be ridden do you expect them to pick it up to do that fix?

Is it reasonable to expect work done wrong to be made right at no additional cost since you didn't get what you paid for the first time?


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This is what happens when weak minded adults allow children to make decisions. You get stupid shit like this.
unintentional accidental

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October 25, 2016, 10:17 AM

A lot can happen in 3300 miles. I wouldn't expect them to take the blame on this.


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October 25, 2016, 10:19 AM

#1 Make sure you didn't get any puncture before you presume it was a pinched tube.

#2 They would not be obliged to pick up the bike from your place...but it would be a hell of a gesture. I would...but I'm a smaller operation and want every customer happy. They simply may not be able to if work load is too much. I think Greg Larue (spelling?) handles service down there. I don't know him but you may want to reach out to him and see what he can do for you.

I think at the very least they will probably cover you on parts and labor to do the job right. Picking up the bike for free might be harder...but I would. Again, may depends on their work load, staff, etc.


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October 25, 2016, 10:21 AM

Quote:
Originally Posted by DocZ View Post
A lot can happen in 3300 miles. I wouldn't expect them to take the blame on this.
This. That is a lot of miles and it is a little unusual for it to not have a problem until now.

My guess would be they would inspect it and see what the cause of the problem is. Puncture would be your responsibility. Launching a low psi tire can have the tube rip at the valve stem.

Just try and keep an open mind.


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October 25, 2016, 10:28 AM

Thanks guys.

Not finding anything except bubbles up around the stem base.

3300 miles isn't very much, the bikes not even to it's second service point yet. It's not that strange that a pinch in a tube can take a little time to show up. This is a TU250, not a liter bike.


Physics always wins

. . . . so get that helmet cam! . . . . . . Because the D-K Effect is an STD .http://en.wikipedia.org/wiki/Dunning...3Kruger_effect

Quote:
Originally Posted by Slider View Post
This is what happens when weak minded adults allow children to make decisions. You get stupid shit like this.
unintentional accidental

DISCLAIMER: Yes, I am socially disabled so some things do need to be explained to me.

2013 Suzuki TU250XL3
2010 Triumph Bonneville - I love that fucking bike . . . . Om nom nom nom . . .-Fitz
2009 Suzuki TU250XK9 - KBC Sep 2013
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October 25, 2016, 10:51 AM

Dude, that's a coast to coast trip. And you bought it a year ago. Would you take the blame for it if you were the shop?


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October 25, 2016, 11:13 AM

After 3300 miles, I would not blame the installation. It could be the part or any number of factors at that point. All the tubes I ever pinched made it immediately clear that I screwed up.

I know you said you lived in a condo, but you will likely get the best results if you can just bring them the wheel.


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October 26, 2016, 11:14 AM

Quote:
Originally Posted by shiphteey View Post
#1 Make sure you didn't get any puncture before you presume it was a pinched tube.

#2 They would not be obliged to pick up the bike from your place...but it would be a hell of a gesture. I would...but I'm a smaller operation and want every customer happy. They simply may not be able to if work load is too much. I think Greg Larue (spelling?) handles service down there. I don't know him but you may want to reach out to him and see what he can do for you.

I think at the very least they will probably cover you on parts and labor to do the job right. Picking up the bike for free might be harder...but I would. Again, may depends on their work load, staff, etc.
This and Greg is gone, he no longer works at MHKS
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October 26, 2016, 01:10 PM

Quote:
Originally Posted by Thomas View Post
After 3300 miles, I would not blame the installation. It could be the part or any number of factors at that point. All the tubes I ever pinched made it immediately clear that I screwed up.
+1 All pinched tubes I've seen failed immediately, not a year later.

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This and Greg is gone, he no longer works at MHKS
He's at Woodbridge Coleman's last I'd heard.


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October 27, 2016, 11:32 AM

Quote:
Originally Posted by SxyRdr View Post
+1 All pinched tubes I've seen failed immediately, not a year later.



He's at Woodbridge Coleman's last I'd heard.
That's what I found online. When I asked Greg's replacement at MHKS, the dude said "we don't know where he went to..." That right there, makes me not want to use their service dept...

MHKS parts dept continues to be awesome (same guys)
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October 28, 2016, 05:55 AM

I'd heard through the grapevine that the new service manager at MHKS was someone's son (read that as: "someone higher up in MHKS has a kid who decided he wanted to be the service manager so that's what happened"). I know nothing one way or the other about MHKS's service department quality as I personally stopped using them when Chris left. My son still used them for some things because of Greg. After Greg left, I think my son went back to his old race mechanic for his last bit of work that he couldn't do himself.


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October 29, 2016, 01:43 PM

A year later? 3300 miles on it? Sorry, not the shop's fault.

Could be a defect in tube, low air causing a tear, a puncture where the offending item got spun out, etc. Like others have said, a pinched tube is something that will show up at the most 24 hours. But is typically immediately evident. (Trust me, until I learned how to change tubes & tires, I frequently changed a tube multiple times until I got lucky and it held air.)

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October 30, 2016, 08:21 AM

After a year and 3300 miles I would not expect anything. Dry rot, road hazards or abuse are more likely than improper installation. Not saying you abused it, just from an objective point of view it could happen.

Greg did indeed move to Coleman in Woodbridge. He left on good terms. I can't blame MHKS's new service writer for not saying where he went. They have a business to protect.


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