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Tech job in Sterling - MindSHIFT Technologies
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Fast Lane Racing
 
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Tech job in Sterling - MindSHIFT Technologies - October 9, 2014, 08:33 AM

My NOC has two positions open. NOC1 and a NOC2. Both job openings are listed below.

Send me your resume! CCS762ZX6@gmail.com.


Comapny - MindSHIFT Technologies. IT Outsourcing | Cloud Services | mindSHIFT

Job Family: Network Operations Job Code: Blank
Job Function: NOC Engineer FLSA Classification: Non-Exempt
Reports To: Manager(s), Network Operations Center Grade: Blank

POSITION PROFILE

This is an entry level technical operations position whose main responsibilities include monitoring and administration of production servers, network devices, applications, and systems. This position reports to the Managers of the Network Operations Center and the quality of work is evaluated based on the quality of results obtained via metrics, feedback from customers, and reports.


JOB DUTIES AND RESPONSIBILITIES

Perform problem analysis and systems monitoring
Perform server OS and hardware maintenance
Physical and virtual hardware resource administration
Utilizes various network tools for monitoring and testing the network and associated devices
Work with engineers regarding monitoring alerts and client issues
Provide assistance to identify and troubleshoot Windows, mail delivery and network-related problems
Provide weekend and off-hours support, as needed
Conduct proactive systems maintenance for client servers
Contact clients and internal staff about monitoring events as needed
Manage outage communications between mindSHIFT and vendors/customers
Maintain client security levels and confidentiality of information
Input and manage tickets through our CRM system
Generate documentation for processes in the NOC as needed
Learn and follow company policies and procedures
Perform in a fast paced, high volume environment
Perform related tasks as required

QUALIFICATIONS (Education, Experience, and Certifications)

Typically Required:
Associate's degree in computer science or closely related field
One or more years of experience in managed IT services
Equivalent combination of education, certifications, and experience totaling one year of experience can be substituted

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of networks and TCP/IP
Knowledge of Windows Server operating systems
Knowledge of Microsoft Exchange and Active Directory
Strong teamwork skills and a systems approach to technology support
Strong troubleshooting skills and a good foundation of best practices
High level of verbal and written communications
Customer service experience
Ability to deal courteously with all mindSHIFT customers



Job Family: Network Operations Job Code: Blank
Job Function: NOC Engineer FLSA Classification: Non-Exempt
Reports To: Manager(s), Network Operations Center Grade: Blank



************************************************** ***
NOC 2 position information.
************************************************** ***




POSITION PROFILE

This is a senior level technical operations position whose main responsibilities include advanced troubleshooting of customer and internal mindSHIFT issues related to networks, systems, and related hardware/software. This position reports to the Managers of the Network Operations and considered a mid-level technical role with in-depth cross functional understanding of mindSHIFT and supported technologies. The quality of the work is evaluated based on the quality of results obtained via metrics, feedback from customers, and reports.


JOB DUTIES AND RESPONSIBILITIES

Diagnose and manage network and server issues escalated by NOC I, Customer Care, and other mindSHIFT groups
Perform advanced problem analysis, issue trending, and outage management
Utilizes various network tools for monitoring and testing the network and associated devices
LAN-based network provisioning, including existing DNS and VPN tunnel management
Work with Network Design team to design/change WAN-based network requests
Provide guidance to NOC I, Customer Care, and Customer Engineers regarding technical issues related to Windows Server, mail delivery, network problems, and other supported technologies
Work with vendors to resolve issues for customers with technical support contracts with said vendors
Provide timely updates to clients and internal staff regarding escalated issues and mission critical outages
Provide weekend and off-hours support, as needed
Input and manage tickets through our CRM system
Generate documentation for processes in the NOC as needed
Maintain client security levels and confidentiality of information
Learn and follow company policies and procedures
Perform in a fast paced, high volume environment
Perform related tasks as required

QUALIFICATIONS (Education, Experience, and Certifications)

Typically Required:
Associate's degree in computer science or closely related field
Three or more years of experience in managed IT services
Equivalent combination of education, certifications, and experience totaling three years of experience can be substituted

KNOWLEDGE, SKILLS AND ABILITIES

Advanced knowledge of networks and TCP/IP
Advanced knowledge of Cisco ASA and Juniper Firewalls
Advanced knowledge of Windows Server operating systems
Advanced knowledge of Microsoft Exchange and Active Directory
Knowledge of Broadsoft, Cisco, and other VOIP system technologies
Knowledge of VMware and virtualization technologies
Knowledge of SAN management and related technologies
Knowledge of server and network hardware diagnosis, troubleshooting, and part replacement
Strong teamwork skills and a systems approach to technology support
Strong troubleshooting skills and a good foundation of best practices
High level of verbal and written communications
Customer service experience
Ability to deal courteously with all mindSHIFT customers

Last edited by CCS762ZX6; October 9, 2014 at 01:07 PM..
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Mojito Anyone?
 
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October 9, 2014, 08:39 AM

Remote Work allowed?


ay ya yay
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October 9, 2014, 08:53 AM

These positions are in the NOC and will likely require you to be there. That being said, this is a great opportunity to get in the company. I've been here for 8 years and worked my way through the NOC and core ops departments and now I am remote. Several others in the company work remotely as well.

It's certainly something you could achieve after putting in some time.
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October 9, 2014, 09:39 AM

Do you the salary range? Clearence required?
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October 9, 2014, 10:40 AM

No clearance. Not 100% sure on pre-employment drug screening.

You can expect a salary range similar to below:

NOC1 30K-60K

NOC2 45K-70K


Like most jobs, the pay is going to depend on what you're bringing to the table. It's not the best pay in the industry but it's acceptable.
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Crackdays for everyone!
 
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October 12, 2014, 09:39 PM

I just applied to one of the other listings. Can you push my resume to the top of the pile, lol!!


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October 13, 2014, 07:28 AM

Hmmm. I'll pass this along to my brother. He is an Oracle DBA but has been having a tough time lately.


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October 13, 2014, 08:40 AM

Quote:
Originally Posted by ZX-Matt View Post
I just applied to one of the other listings. Can you push my resume to the top of the pile, lol!!
Send resume to me. It will likely go to the bottom when applying through the site. They always take the referrals first. Send to me at CCS762ZX6@gmail.com
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October 13, 2014, 08:42 AM

Quote:
Originally Posted by The Evil Twin View Post
Hmmm. I'll pass this along to my brother. He is an Oracle DBA but has been having a tough time lately.

They have departments with that type of work. Send me resume and I'll send to the manager of that department.
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October 13, 2014, 10:44 AM

Quote:
Originally Posted by CCS762ZX6 View Post
They have departments with that type of work. Send me resume and I'll send to the manager of that department.
Will do!


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October 23, 2014, 09:45 PM

I sent you an email with my resume. Thanks in advance for any effort you may take.


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October 23, 2014, 09:46 PM

Quote:
Originally Posted by The Evil Twin View Post
Hmmm. I'll pass this along to my brother. He is an Oracle DBA but has been having a tough time lately.
I might know of a few places also that might be in need of an Oracle engineer. Send some thing my way and I might be able to help connect some dots.


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