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UPS Claim
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UPS Claim - October 27, 2009, 01:08 PM

Has anyone ever filed a claim with UPS and have had them pay out?

This time UPS actually filed the claim because they damaged it in transit.
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October 27, 2009, 01:09 PM

did you have shipping insurance on the item?


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October 27, 2009, 01:18 PM

Quote:
Originally Posted by JWZelibor View Post
did you have shipping insurance on the item?
Yes I did. The reason I ask is because it seems that UPS screws people over when it comes to claims. I believe if you file a claim as a receiver or as a shipper after receiving the package, they will tell you that you used insufficient packaging.

Has anyone ever had to file a claim when they shipped something out from their work?
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October 27, 2009, 01:26 PM

I filed a claim with UPS, back in 1999ish. I had them ship my computer from MD - CA, and it arrived broken (screen shattered on Monitor, exterior boxes damaged). They wrote me a check for the entire insured value within 10days. Was not much of an issue.


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October 27, 2009, 01:27 PM

Call them 1800-pickups and have all your info (tracking #, description, replacement cost, etc).
Save the box and packing materials.
They will fax or send you the claims form to fill out with the info.
Be sure to include your shipping cost plus the item shipped in the claim.

Don't expect them to be quick about the refund (usually 30-60 days at least for a business). They may want to send someone out to look at the item/items damaged.
Send them photo's that clearly show external box damage might save them the trouble, but it's a coin toss depending on the claim.


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October 27, 2009, 01:36 PM

Man I hear diff. stories from different people. I called them today and they said they are waiting approval from upper management on the check. Don't know if its true or not.
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October 27, 2009, 01:40 PM

I had them buy me some carbon air intakes for my ZX9. Was pissed cause I spent over a year tracking them down just to have UPS destroy them.


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kin
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October 27, 2009, 06:02 PM

yea they'll almost never give you they money, doesn't matter whether it's insured or not. from what i remember (i used to work at a ups store) they will claim insufficient packing. usually they require 2" of packing on ea. side of the item being shipped depending on what it is.

i rem people would walk into the store and insure their packages for a whole lot, and i'd always tell them just cuz you insured it doesn't mean you're gonna get the money if something happens.


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October 27, 2009, 06:54 PM

I had a claim filed and was reimbursed by them... So you should be good to go.


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October 27, 2009, 07:57 PM

I just shipped a $2500 pistol to the manufacturer for some work. I am nervous as hell about it getting lost in transit. Hopefully it shows up there tomorrow and makes it back to me. I will be going postal on UPS if something happens to it.
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