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BEWARE: ASM Group & Forward Air freight
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Derpentine Dealer
 
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BEWARE: ASM Group & Forward Air freight - April 12, 2011, 03:58 PM

My Beta 450 RR was shipped by Forward Air under arrangements by ASM Group. The bike was damaged in shipping, and I had an estimate done at an area shop. I sent the documentation and claim to ASM Group over two months ago, and they are now not returning my calls or emails. I have to pursue legal action to try and recover the damages. In case you have any upcoming freight to ship, I strongly advise avoiding ASM Group and Forward Air.

Thanks for looking.


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April 12, 2011, 04:05 PM

FWIW - I have used ForwardAir with no problems. When I shipped my bike, it was my responsibility to ensure that the bike was secure in the container. They would not help you load it, for reasons like this. Curious as to the details of your situation. Not sure who ASM is either..


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April 12, 2011, 05:01 PM

Crate was crushed from above, gauges broken off. Bike was secured properly, not much you can do when someone decides to stack a Ford F-150 on top of a MC crate, except file a damage claim and then begin the legal process.
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April 12, 2011, 06:30 PM

Quote:
Originally Posted by OrangeShirtDude
Crate was crushed from above, gauges broken off. Bike was secured properly, not much you can do when someone decides to stack a Ford F-150 on top of a MC crate, except file a damage claim and then begin the legal process.
Damn! That's shitty. I used one of their containers. It would take a lot of weight to crush the ones they provide. Best of luck to you in getting this resolved!

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April 12, 2011, 06:33 PM

Damn man I'm sorry you're going through that, hope it all works out! Based on the looks of that cage it looks like you should have no problem


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April 12, 2011, 06:54 PM

Quote:
Originally Posted by hokierider View Post
Damn man I'm sorry you're going through that, hope it all works out! Based on the looks of that cage it looks like you should have no problem
You'd think, right? Open and shut? Nope. ASM Group has decided to be pricks about it. I'll start with the BBB and see where it goes.


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April 12, 2011, 07:57 PM

damn...

Been a while since I used Forward Air but had no problems with them at all, on the contrary. Looks like ASM are the a-holes here


also looks like the crates have changed.
Here's what my R1 went cross country in:


like Nic said, i strapped it in and loaded/unloaded it myself


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No one gives a fuck about your puff out your chest bravado.

Last edited by Dutch; April 12, 2011 at 08:00 PM..
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April 12, 2011, 08:01 PM

Quote:
Originally Posted by Dutch View Post
damn...

Been a while since I used Forward Air but had no problems with them at all, on the contrary. Looks like ASM are the a-holes here


also looks like the crates have changed.
Here's what my R1 went cross country in:


like Nic said, i strapped it in and loaded/unloaded it myself

same ^

sorry OSD, that's fucked up


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April 12, 2011, 08:05 PM

My R6 getting shipped off in a ForwardAir container.



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April 12, 2011, 08:07 PM



Quote:
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No one gives a fuck about your puff out your chest bravado.
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April 12, 2011, 08:17 PM

The crate was pretty weak too. These clowns out in El Centro at Imperial Valley Cycle Center have been nothing but trouble too. So I have a pending beef with ASM and with the dealer. Things are moving with the dealer though after I complained to American Beta.


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April 12, 2011, 08:45 PM



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April 12, 2011, 11:15 PM

what did they say when you picked it up? thats messed up man
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April 13, 2011, 12:14 AM

who the hell is ASM? i just dealt with forwardAir directly. They have an insurance option. sounds like ASM didn't buy it and didn't have their own on your shipment.

my R1 was damaged when shipped to me by another carrier. the deliver signed on the damage. i received a check in the mail.

See if you can deal directly with FA to determine if insurance was purchased from them on your shipment. You have an open-and-shut case, but that sucks that you have to deal with this! Good luck!





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